Terms and Conditions

Last update: 27 April 2017

1. General

Our deliveries, services and offers are exclusively based on the following conditions. Despite careful control we do not assume any liability for the content of the external links. It is only the providers of these websites who are responsible for the content of the linked pages. For the information given on this website exists exclusion of liability and protection of copyright. For all goods from our shop there is a legal warranty claim.

2. Quotation and conclusion of contract

You have the option to conclude the contract in English and other languages valid in the European Union. The switchover button for the respective language is provided on every shop page (“choose language” google component). Our quotations are without engagement. Contracts and additional agreements will not become effective until you have received our acknowledgement of order by letter or e-mail.

Technical acknowledgement of order (1st mail after sending your order):

This acknowledgement of order is produced automatically and does not mean the order has been accepted by gitlighting.com. It only shows that we have received the order by electronic mail. We will study your order immediately.

Acknowledgement of order (2nd mail after sending your order):

The sales contract is only valid after having received our confirmation of order and delivery date (obligatory information). Basically, you will receive this on the same day (Day = Monday to Friday, no plublic holiday in Poland), however, not later than on the following day and it is always written by one of our employees personally. Your specific order data is encrypted and can be viewed in your customer account (by url with special unique hash). Should you have any questions please contact:

 or our contact staff.

All information such as illustrations, drawings, descriptions, measurements, weights, efficiency and operating data as well as data referring to the application of the goods represent product descriptions. We strongly point out that especially colours in the photos may appear different from those in reality. The order of the customer is binding for a period of two days (Day = Monday to Friday, no plublic holiday in Poland). Within two days (Day = Monday to Friday, no plublic holiday in Poland) we are entitled to accept the order by sending an acknowlegement of order (2nd mail - obligatory information) written and issued by one of our employees or by delivering the goods thus putting the contract into effect.

3. Prices

Prices are in EUR including or excluding the legal value added tax of currently 23%. Depending on the type of registration (type of customer private – company (sales tax identification code), tax territory) prices are given with or without value added tax. The prices are quoted ex stock plus shipping costs. Shipping costs are calculating and verifing by our employees depending on the weight of the items in the cart as well as the delivery address and the shipping method currently selected. Special deliveries caused by special items (bulkiness, weight, delivery from special warehouse or directly from manufacturer) can be shipped by alternative parcel services (such as Raben, DBSchenker). All terms of delivery of our shipping partners concerning the products currently in your cart as well as their weights are confirmed by our customer service.

Shipping costs for small single packages are calculated automatically before submitting the order and displayed clearly on the shipping method selection page (step 3). VAT-free deliveries e. g. to Switzerland or to companies within the EU (not Poland) are shown in the list of goods and sums without VAT. Then, delivery and respective invoicing are effected without value added tax and duty unpaid. Possible duties, taxes (import sales tax) and customs clearance charges on the part of DHL to non-EU countries are not included in the shipping costs.

Account data of Logisoft:

Our general account data as well as BIC and IBAN code will be given in the acknowledgement of order (mail after sending the order with status “Request for payment”).

Note concerning payments by Paypal:

When PayPal is selected additional fees of 6% on the value of the goods are applicable. Before sending the order, these costs are displayed for the current cart directly in the third step of chekout. Your account is debited with the order value approx. 1 to 3 days after the order acknowledgement and delivery date confirmation.

Info for optional fee for small quantities:

For orders of items that must be procured (no central warehouse items) we have to charge a small quantity fee, that can vary depending on the product type and delivery country. Depending on the customer type (private customer or corporate customer with sales tax ID) and delivery country (third country, EU country, Poland) the sales tax rate can be 23% or 0%.

4. Terms of payment

You can shop at www.gitlighting.com using the following payment methods:

  • Direct bank transfer - EUR account
  • PayPal
  • PayU

Information as to payment by PayPal

Generally, the order value will be debited to your given account within approximately 1–3 days after order confirmation.

5. Conditional sale

Every delivery represents a conditional sale and only after customers have paid the invoice completely the ownership of the goods passes to them. Until this day the goods must not be pledged, given away as security or burdened with other claims. If the customer acts contrary to the terms of the contract – especially default of payment - we are entitled to make use of our proprietary rights to claim immediate handover of the goods or to get them back by ourselves or by authorized officials.

6. Terms of delivery and service

Delivery and service dates and periods we mention are to be understood as information.

It is possible that certain product groups are only produced by the manufacturers upon request. The given delivery time is just an approximate value that is specified more precisely in the Acknowledgement of order and Confirmation of the delivery date.

Since our General Terms of Sale fix that we dispatch only complete orders, individual products might cause a delivery delay. We will inform you about this in our Acknowledgement of order and the Confirmation of the delivery date. Then, you can make use of different options, e.g. cancel the product with the longer delivery time, ask for a subsequent delivery or cancel the whole order (total order cancellation) and order again when the products are available.

The delivery and service period extends accordingly if there are events beyond our influence. We cannot guarantee a reservation of central warehouse products if we do not receive payment according to our order acknowledgement and delivery date conformation for orders paid by cash in advance.

7. Right of cancellation

7.1 *** INSTRUCTIONS FOR CANCELLATION OF THE DELIVERY OF GOODS ***

You have to right to cancel this order within 14 days without giving any reasons. The cancellation period amounts to 14 days starting from the day on which you or a third person authorized by you, who is not the forwarder, took possession of the last part delivery or item of the goods. To exercise your right of cancellation you have to inform us:

Logisoft Szymon Sawicki

ul. Piotrkowska 103/105/9

90-425 Łódź

Poland
(business office)
by means of a nonambiguous declaration (e.g. a letter sent by mail or email) about your decision to cancel the contract. To do so, you can make use of the enclosed sample cancellation form the use of which, however, is not obligatory. To comply with the cancellation period it is sufficient that you post the notification about your intention to exercise your right of cancellation before the end of the cancellation period.

Printable version Sample Cancellation Form

Consequences of a cancellation

If you cancel this contract we have to refund you all payments made by you to us including the shipping costs (except additional costs which result from the fact that you chose another type of delivery than the standard and cheaper delivery method offered by us), without delay and within 14 days at the latest starting from the day we receive your declaration to cancel the contract. For this refund we use the same method of payment you used for the original transaction unless there has been another agreement between you and us; in no case will this refund lead to any additional fees for you. We are entitled to refuse the refund until we have received the goods back or you have given evidence that you have returned the goods depending on which happens first.

You have to return or hand over the goods to us immediately and, at any case, within 14 days at the latest after you have notified us about the cancellation of this contract. You comply with this term if you dispatch the goods before the end of the 14-day period. You bear the immediate costs for the return of the goods.

Goods that cannot be returned as a packet (e.g. goods delivered by a forwarder) are picked up by us.

You have to pay for a possible loss of value of the goods only if this loss of value can be attributed to an unnecessary use or application of the goods other than checking the workmanship, properties and functions.

 
*** END OF INSTRUCTIONS ABOUT CANCELLATION OF A DELIVERY OF GOODS ***
 
*** INSTRUCTIONS ABOUT CANCELLATION OF THE DELIVERY OF SERVICES ***

You have to right to cancel this order within 14 days without giving any reasons. The cancellation period amounts to 14 days starting from the day on which the contract was signed. To exercise your right of cancellation you have to inform us:

Logisoft Szymon Sawicki

ul. Piotrkowska 103/105/9
90-425 Łódź


Poland
(business office)

by means of a nonambiguous declaration (e.g. a letter sent by mail, fax or email) about your decision to cancel the contract. To do so, you can make use of the enclosed sample cancellation form the use of which, however, is not obligatory. To comply with the cancellation period it is sufficient that you post the notification about your intention to exercise your right of cancellation before the end of the cancellation period.

Printable version Sample Cancellation Form

Consequences of a cancellation

If you cancel the contract we have to refund you all payments made by you to us including the shipping costs (except additional costs which result from the fact that you chose another type of delivery than the standard and cheaper delivery method offered by us), without delay and within 14 days at the latest starting from the day we receive your declaration to cancel this contract. For this refund we use the same method of payment you used for the original transaction unless there has been another agreement between you and us; in no case will this refund lead to any additional fees for you.

If you have requested to start the services within the cancellation period, you have to pay an adequate amount corresponding to the percentage of services already delivered by us until the moment you inform us about the cancellation of this contract and in conformity with the total volume of the contract.

*** END OF CANCELLATION INSTRUCTIONS FOR THE DELIVERY OF SERVICES ***

8. Receipt of goods

If possible, complaints resulting from incomplete, damaged or false deliveries have to be marked on the delivery note or waybill when receiving the goods and Logisoft has to be notified in writing. Please contact us immediately to permit a smooth handling. Deliveries by a forwarding company are only executed within Poland and to curbside delivery address.

Complaints: In case of complaints, return the goods to warehouse chosen by us.
 
Note:

Before returning goods because of complaints, please inform us about your intention by mail or phone.

Our service e-mails:



(you can find the contact data also in the contact form of the shop). Please add a short description to your return shipment. This will help us to deal with the problem quickly. Thank you very much!

9. Installation and putting into operation

Customers themselves are responsible for a professional assembly or installation and putting into service of the products we delivered.

10. Data protection

We use your data only to handle your order. We save and handle all customer data according to the regulations of the Law on Protection of Personal Data (Gazette Nr 133, pos. 803 with later changes). You are always entitled to demand free information about as well as correction, blocking and deletion of your data. Please contact  or send us your request to:

Logisoft Szymon Sawicki

ul. Piotrkowska 103/105/9
90-425 Łódź


Poland
(business office)

We will not give your personal data including your address and e-mail address to third parties without your prior and revocable approval. An exception are our service partners who need the data to handle your order (e.g. the shipping company responsible for the delivery or the bank responsible for handling the payment).  Your vital data will be protected according to the legal regulations. In these cases data transfer is limited to a minimum. We apply technical and organisational security measures to protect your data from deliberate or accidental manipulation, loss, destruction or access by unauthorized people. This website uses Google Analytics, a web analysis service of Google Inc. („Google“). Google Analytics makes use of so-called "Cookies", text files that are stored on your computer and that permit an analysis of the use of this website by you. The information gathered by the Cookie about your use of this website is, generally, transferred to a Google server in the USA and stored there. On behalf of the operator of this website Google will use this information to evaluate your use of this website, to compile reports about the website activities and to provide the website operator with more services concerning the use of the website and the internet. The IP address researched by Google Analytics and transmitted by your browser will not be united with other Google data. You can prevent the storage of Cookies by setting your browser software accordingly; however, we have to inform you that, in such a case, you might not be able to use all functions of this website completely.

What is a cookie?

The data stored in a cookie spare you from completing the forms again and again in case of further orders. A cookie is a small text file which is stored on your computer. In this file information can only be saved in form of text. Cookies cannot write unchecked amounts of data on the user computer but only a limited number of lines. Thus, it is neither possible to "spy out" the user’s hard disk nor to place executable codes such as programs or viruses.

11. Complaints, warranty, liability

For consumers:

In consumer trade the legal regulations are valid. Guarantee is granted in accordance with the legal regulations. For all faults occurring during the guarantee period of two years after delivery you have the legal right to subsequent fulfilment (either repair or replacement) and, if certain legal preconditions are fulfilled, the right to a reduction or withdrawal as well as an additional payment of damages. You have to grant us one attempt to make up for the fault (within an appropriate period). If the type of subsequent fulfilment you choose can only be realized with unreasonably high costs for us, you will only be entitled to the other type of fulfilment. For information about any additional manufacturer guarantee please refer to the product information.

For merchants:

For complaints made by merchants the legal regulations stipulated in the Commercial Code are valid. The customer is obliged to permit us check the defective goods. If we delivered a faulty product, the customer has the right to demand repair or replacement. Only after repair or the first replacement delivery have failed, the customer is entitled to withdraw from the contract (withdrawal) or to demand a price reduction (reduction). However, in case of subsequent fulfillment the customer is obliged to give the faulty component back and to pay for its use until its return. Legitimate returns are at our risk. We will also bear the costs for the delivery of the new component.

General:

We cannot accept warranty claims for damages caused by inappropriate or false application, wrong or faulty installation, implementation, operation, maintenance or normal wear, by careless or wrong handling, the use of unsuitable tools, chemical or electrochemical or electrical influences, non-respect of the assembly, operating and maintenance instructions as well as by unauthorized modifications and repair.

12. Access to text of contract

The contract text is stored. You can store the general terms of contract and study them on this page at any time. Your specific contract data is encrypted and can be viewed in your customer account. The data is confidential according to our data protection regulations.

13. Battery-/Accumulator Disposal

The delivery often includes batteries used e.g. for remote controls or other electric devices. Even in the appliances themselves batteries or accumulators may be installed. Manufacturers and importers listed at www.gitlighting.com have registered in a national manufacturers' register with regard to their product liability. Selling these batteries or accumulators, we as dealers/distributors are obliged according to the Battery Law to inform our customers of the following:

Please dispose of old batteries as stipulated by the law! Putting them in the household garbage is strictly prohibited by the Battery Law! Batteries can be disposed of at a central place in your community or you may give them back to the point-of-sale where you bought them free of charge. As end user you are obliged by the law to return the old batteries. Batteries/accumulators that contain harmful substances are marked by a symbol showing a crossed garbage can. As a symbol acc. to § 17 para. 1 BattG only the garbage can shown in enclosure 1 of the law is valid.

Below the garbage can symbol there is the chemical symbol of the harmful substance, e.g. "Cd" for Cadmium. "Pb" stands for lead, "Hg" for mercury. You will find these hints again in the documents accompanying the goods or the operating instructions of the manufacturer.

14. Sales tax identification number VAT-ID (EU)

Furthermore, as an option, companies within the EU can enter their sales tax identification number to make the system check the sales tax ID automatically online. Is the code correct, prices are given as net prices without sales tax and provided as basis for further order handling. After a successful sales code identification, the system will ask you to enter your company name. However, there will always be a second verification before the acknowledgement of order and confirmation of delivery date are sent.

15. Legal regulations on packaging

Packages are a firm part of almost all products. The packages are developed by the manufacturer for the specific appliance and thus generally perfectly suited for packet transport. In case you have to return your appliance during the guarantee period or even after it for service purposes the original packaging provides the best protection against transport damage. Thus, we recommend to keep the original packaging as long as you keep the appliances. Each return of empty packaging materials means additional transport expenditure and also additional environmental pollution.

Note:

Each return of empty packages requires an additional transport expenditure and, thus, causes additional environmental pollution.

Return or disposal on site?

It might be advisable in individual cases to give the packages back immediately or with the next delivery to a supplier who would otherwise return with an empty lorry. However, generally the goods are hardly ever unpacked immediately upon receipt nor does the lorry usually return empty. So, in most cases it is recommended to avoid the unnecessary transport of empty packages and to send them to a recycling company located as close to your place as possible. Unless packaging waste can be avoided priority should be given to reuse and material recycling in particular.

16. Place of fulfillment, place of jurisdiction

Place of fulfillment and exclusive jurisdiction for payments and all conflicts arising between the parties whether they are merchants or public corporations is Plauen. The relations between the contractual partners are regulated exclusively according to Polish Law.

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2521 companies have trusted us. We offer 32 345 products of 13 producers. Our company has 12 years, we began on 14th of August 2006.

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